OUR SERVICE COUNTER IS OPEN TUESDAY THROUGH
FRIDAY 9AM-5PM, SATURDAY 10AM-2PM. YOU MAY BRING YOUR AMP IN
DURING THESE HOURS, NO APPOINTMENT IS REQUIRED.
CONTACT
INFORMATION
The best way to contact us is through e-mail:
Please be as
specific as possible with your request; include nature
of service desired, brand and model. If you would like
a return call please provide phone number and best time
to call.
Incoming
e-mail is reviewed throughout the business day and
responded to as soon as possible.
mailto:stereorepair@optonline.net
By Phone:
Due to call volume and time constraints we are not always able
to answer phone calls immediately. Please leave your name,
return phone number, purpose of call, and best time to return
your call.
631-751-1803
Tuesday-Friday 9AM-5PM, Saturday 10AM-2PM, Eastern Time.
NOTICE
We respect your time and interest
in our service and will return your call promptly. All messages
received during business hours are responded to within 60 min.
The receptionist is also the operations manager and is fully
qualified to answer 90% of your questions. When you need to
speak in detail to a technician or if she cannot answer your
question the receptionist will either transfer you or take your
number for a return call from a technician.
Our voice mail does not accept messages after business hours.
Please call during business hours or use e-mail
IF YOU ARE SHIPPING A AMP IN FOR REPAIR:
PLEASE CONTACT US BY PHONE OR E-MAIL
FOR A SERVICE AUTHORIZATION NUMBER
BEFORE SENDING ANY ITEM TO US
ALL PACKAGES RECEIVED WITHOUT OUR
AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE CARTON
WILL BE REFUSED WITHOUT
EXCEPTION
We recommend using UPS or Federal
Express or the US Postal service (for packages under 60 lbs.)
when sending items in for repair. Use strong, new cartons with
at least 6" of space between any edge of the carton and the
product you are sending . Many areas have packaging stores such
as The UPS store, Staples, The Packaging Store, etc... These
places usually do a very good job of packing and are the best
way to send repair items. If you pack and ship yourself look
over this list:
- Wrap the unit with bubble wrap (at least 3") to prevent
small particles of loose material from getting into the unit
and to protect from shock.
- Be sure the unit is secure in the box and it does not
slide around inside the carton.
- Double box the unit
- Always insure the item you are sending in.
- Supply us with description of the problem you are having
with the unit and daytime telephone number so we can contact
you. No advance payment is required. Please include a
return address, preferably one where someone will be home
during the day or your place of employment. All repairs are
returned prepaid with MC/Visa, AMEX, Discover or in advance
with money order or check. Please note that we carefully
pack and insure all outgoing repairs. The customer and
customers shipping agent is responsible for any damage that
happens to items in transit to our shop. Please pack all
units carefully.
- Please carefully pack and include all tubes unless you
wish your unit to be re-tubed. If you are going to use your
tubes we need to test the equipment with the tubes you are
using .
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